Terms and Conditions
Welcome to RES! These Terms and Conditions (“Terms”) outline the rules and regulations for using our e-commerce website, located at [Your Website URL]. By accessing or using our website, you agree to comply with and be bound by these Terms. If you disagree with any part of these Terms, please do not use our website.
1. General Information
1.1 Company Information:
RES is a company registered in Dubai, UAE, under the Dubai Economic Department with a valid trade license.
1.2 Applicable Laws:
RES is a company registered in Dubai, UAE, under the Dubai Economic Department with a valid trade license.
2. Use of the Website
2.1 Eligibility:
To use this website, you must be at least 18 years old or access it under the supervision of a parent or legal guardian.
2.2 Account Responsibilities:
If you create an account on our website, you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account.
2.3 Prohibited Uses:
You agree not to use this website for any unlawful purposes or in violation of any applicable laws or regulations, including but not limited to the TDRA regulations.
3. Orders and Payments
3.1 Order Acceptance:
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or suspected fraudulent activity.
3.2 Pricing and Payment:
All prices listed on our website are in UAE Dirhams (AED) and inclusive of VAT as per UAE laws. Payment can be made by credit card, debit card, or any other payment method specified on our website.
3.3 Order Cancellation:
If you wish to cancel your order, please contact our customer service team immediately. We cannot guarantee that your order can be canceled once it has been processed for shipment.
4. Shipping and Delivery
4.1 Shipping:
We offer shipping within the UAE and to select international locations. Shipping fees and estimated delivery times will be displayed at checkout.
4.2 Delivery:
We aim to deliver your order within the estimated delivery time, but we cannot guarantee delivery dates. We are not responsible for any delays caused by customs clearance processes or other factors beyond our control.
4.3 Risk of Loss:
All items purchased from our website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
5. Returns and Refunds
5.1 Returns:
You may return most new, unopened items within 14 days of delivery for a full refund. Items must be returned in their original packaging and condition. Certain products, such as perishable goods, personal care items, and customized products, are not eligible for return.
5.2 Refunds:
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, we will process your refund to the original method of payment within a reasonable period.
6. Intellectual Property
6.1 Ownership:
All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of RES or our content suppliers and is protected by UAE and international copyright laws.
6.2 Restrictions:
You may not reproduce, distribute, modify, create derivative works from, or otherwise exploit any of our website content without our express written permission.
7. Privacy Policy
7.1 Data Collection:
By using our website, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy. We are committed to protecting your privacy and ensuring your data is handled in accordance with UAE data protection laws.
7.2 Cookies:
Our website uses cookies to enhance your user experience. By using our website, you consent to our use of cookies in accordance with our Privacy Policy.
8. Limitation of Liability
8.1 Disclaimer:
Our website and all information, content, materials, products, and services included on or otherwise made available to you through this website are provided on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, as to the operation of this website or the information, content, materials, products, or services included on or otherwise made available to you through this website.
8.2 Limitation of Liability:
To the fullest extent permitted by law, RES shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use this website or from any information, content, materials, products, or services included on or otherwise made available to you through this website.
9. Amendments
9.1 Changes to Terms:
We reserve the right to amend these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the website after any changes have been made will constitute your acceptance of the revised Terms.
10. Contact Information
If you have any questions or concerns about these Terms, please contact us at:
RES
[Your Address]
Dubai, UAE
Email: [Your Email Address]
Phone: [Your Phone Number]
11. Governing Law and Jurisdiction
11.1 Jurisdiction:
These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
By using our website, you agree to these Terms and Conditions.
